Buyer Protection

Buyer Protection

 Welcome to Genuineyo

We want you to shop with confidence, so we provide guarantees that you will receive the item(s) you ordered on time and as described.

You will receive a full refund if you don't receive your order.

You will receive a full refund if the item is not as described.

You can submit refund requests up to 45 days after your order has been completed. You can do this by simply sending a request for a refund to support@genuineyo.com.

Please note that you can only request one refund per order.

Any product delivered to you that fails to match the description is eligible for a refund.

We guarantee that the products you receive are genuine. If in the unlikely event that you still receive a counterfeit product, you will get a full refund (shipping costs included, where applicable).

Thank you for shopping on Genuineyo.